Terms & Conditions – M Factorys

Last Updated: 10/12/2025

Welcome to M Factorys, your trusted destination for premium Musakhan and stuffed grape leaves, prepared fresh with exceptional flavor and unmatched quality. By using our website or placing an order, you agree to the following terms and conditions:

1. Definitions

• Store: Refers to M Factorys across all platforms.

• Customer: Any individual placing an order or communicating with the store.

• Products: Musakhan, stuffed grape leaves, and other freshly prepared food items.

2. Acceptance of Terms

• Using the website or placing an order means full acceptance of these terms.

• The store reserves the right to update or modify the terms at any time without prior notice.

3. Nature of Products

• All products are prepared fresh on the same day of the order to ensure premium taste and quality.

• Slight variations in flavor, quantity, or appearance may occur due to the handmade nature of the food.

• Product images are for illustrative purposes and may differ from the final delivered product.

4. Orders & Payment

• Preparation begins only after payment is confirmed.

• Large or custom orders may require a deposit or full upfront payment.

• The store may cancel an order due to ingredient unavailability or unforeseen circumstances, in which case the customer will receive a refund.

5. Delivery & Pickup

• Delivery time is scheduled based on daily order capacity.

• Customers must receive the order upon arrival to ensure freshness.

• The store is not responsible for any spoilage caused by delays in pickup, as the products are perishable.

6. Pricing

• Prices may change at any time without prior notice.

• Seasonal changes or special offers may affect pricing.

7. Quality & Safety

• All products are prepared with strict hygiene and safety standards.

• The store is not responsible for health issues caused by improper storage after the product has been delivered.

8. Intellectual Property

All images, recipes, packaging, and content belong exclusively to M Factorys and may not be used without permission.

Privacy Policy – M Factorys

Your privacy is important to us. This policy explains how we collect and use your information.

1. Information We Collect

• Name

• Phone number

• Delivery address

• Order details

• Additional notes provided by the customer

2. How We Use Your Information

We use your information to:

• Prepare and deliver orders

• Communicate regarding order details or delivery

• Improve our services

• Comply with legal requirements

3. Data Protection

We apply appropriate security measures to prevent unauthorized access to customer data.

4. Sharing Your Information

Your information may be shared only with:

• Delivery service providers

• Legal authorities if required

We do not share your information with any third party for marketing purposes.

5. Customer Rights

Customers may request correction or deletion of their data unless it is related to an active order.

Return & Exchange Policy – M Factorys

Because our products are fresh and perishable, the following policies apply:

1. Return Policy

Food items cannot be returned once delivered, as they are freshly prepared and cannot be reused.

2. Exchange Policy

Exchanges are accepted only in the following cases:

• The wrong order was delivered

• The order arrived significantly damaged

Customers must report issues within 30 minutes of receiving the order and provide clear photos.

3. Damaged or Incorrect Orders

If the order is incorrect or damaged:

• Photos must be sent immediately

• The store will review the case

• A replacement or refund will be issued depending on the situation

4. Order Cancellation

• Orders may be canceled within 1 hour of confirmation.

• Once preparation begins, cancellations or refunds are not possible.

5. Delivery & Costs

• Delivery fees are non-refundable.

• If the store is at fault, the store will cover redelivery costs.

• If the customer requests redelivery for personal reasons, they must cover the additional fee.

6. Storage Responsibility

After receiving the order, the customer is responsible for proper storage.
The store is not responsible for spoilage due to:

• Improper storage

• Delayed consumption

• Leaving food in unsuitable temperatures

Contact Information

📞 96556520787